Your feedback will help us maintain and enhance our high standards.
Please tell us how you would measure our performance.
 
1.
  How did you first learn about the hotel?
 
Friend or business associate  Travel agent   Brochure or hotel directory
 
Meeting / Convention  Corporate travel department   Company in area
 
Another Gemini Continental hotel   Advertisement   Internet
 
Other (Please specify) 
2.
  Overall, how would you rate the hotel?
 
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
   
 
 Guest Services
3.
 Handling of reservation
 
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
4.
 Doorman's welcome
 
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
5.
Hotel Check - In
 
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
6.
Welcome at hotel
 
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
7.
Handling of Baggage
 
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
8.
Telephone promptness
 
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
9.
Telephone courtesy
 
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
10.
Message handling
 
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
11.
Check-out
 
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
   
 
 Guest Room
12.
Quality of housekeeping
 
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
13.
Maintenance
 
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
14.
Room temperature
 
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
15.
Laundry service
 
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
16.
Lighting
 
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
17.
Privacy
 
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
   
 
Food
18.
ZAIKA Restaurant
 
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
19.
Room Service
 
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
   
Restaurent and Bar
20.
ZAIKA (Quality of food)
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
21.
ZAIKA (Quality of service)
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
22.
SEVEN HEAVEN(Quality of beverages)
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
23.
SEVEN HEAVEN(Quality of service)
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
24.
In room dining (Quality of food)
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
25.
In room dining (Quality of service )
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
   
 
Hotel Facilities
26.
Pick-Up & Drop
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
27.
Wi-Fi Internet
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
28.
Bussiness Center
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
29.
Reservation
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
   
 
Staff
30.
Friendliness
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
31.
Efficiency
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
32.
Promptness
Exceeded Expectations  Met Expectations  Did Not Meet Expectations
   
33.
While you were at the hotel, Were you greeted with a smile by our staff?
Yes  No
34.
Would you return to Gemini Continental on your next visit to Lucknow?
Yes  No
35.
If not why?
   
 
Help Us Recoginse the Best
36.
Name(s) of employee(s) you wish to recognise
37.
Additional comments or suggestions:
38.
Would you like to recommend Gemini Continental Hotels to friends and family?
Yes  No
 
Name
Email
        Contact No.
 
 
   
 
 
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